Returns Policy

1. GENERAL INFORMATION

1.1 Due to the nature of the cosmetic products, hygiene issues and the potential of contamination we are unable to accept returns of any kind.  If an item is received in a faulty state then a replacement will be processed and shipped out.
See Section 2. Exchanges, for further details.

1.2 Returns/exchanges are only accepted for products purchased directly from www.mopbox.co.uk, if you have purchased from a third party or retail partner then they must arrange your return or exchange.

1.3 When returning items to MOPBOX Ltd, please ensure the product is well packaged and protected from damage in transit.

1.4 Gifted products can not be returned or refunded.

1.5 All gift cards are non-refundable.



2. EXCHANGES

2.1 Exchanges may only occur on items received in a faulty or damaged state.  Proof of the issue will need to be photographed, dated and sent directly to MOPBOX upon receipt of the box or within a 3 day period.  Exchange requests without proof will not be processed.

2.2 Exchanges can only be made on a like-for-like basis, due to the limited edition nature of each monthly box MOPBOX may not be able to supply you with the same product, in that case a replacement of similar style and value will be sent in its place.  


3. FAULTY GOODS

3.1 MOPBOX Ltd is committed to product excellence and stands behind the quality of the products it supplies and produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.


4. HOW TO MAKE A RETURN

4.1 Please post the package back to the following address:

All Returns:

RETURNS, Mopbox Ltd | 36 Hambleton Terrace, York, YO31 8JJ, United Kingdom.

Email  |  hello@mopbox.co.uk



NB: 

Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. MOPBOX Ltd are not responsible for and are not liable for, any items lost in transit.  All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.