Terms & Conditions

These Terms and Conditions of Trade are the terms on which MOPBOX LTD ("MB", "MOPBOX") located at Huckletree West, 191 Wood Lane, White City, London, W12 7FP, United Kingdom provide merchandise ("Goods") to you ("You"/"Your") as a consumer via our web sites, including, without limitation: www.mopbox.co.uk; and any additional shopping sites that we may create from time to time to purchase product and also as a resource for information and entertainment (collectively the "Web Sites").

For the sake of clarity and avoidance of doubt, only sites owned and operated by Us are subject to this Terms and Conditions of Trade policy (the “Terms and Conditions of Trade”).  Your access to and use of the Web Sites is governed by MOPBOX’ Privacy Policy and Terms of Use. 

You may keep a copy of these Terms and Conditions of Trade for future reference. Print or download and save them. We will file a copy of any Orders made by You.

Please read these Terms and Conditions of Trade carefully before ordering. You should understand that by ordering Our Goods, You agree to be bound by these Terms and Conditions of Trade.


1.1 We are MOPBOX LTD trading as a private limited company in the United Kingdom.  Company No. 11404269 (UK & Wales), registered address is Huckletree West, 191 Wood Lane, White City, London, W12 7FP, United Kingdom.

1.2 If you have any questions, complaints or comments about the Websites then You may contact Us as follows:

Email : hello@mopbox.co.uk


2.1 Your order ("Order") constitutes an offer to Us to buy the Goods you select via your Order on the Web Sites. All Orders are subject to availability and acceptance by Us. We will send You an email acknowledging receipt of Your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Goods is agreed and accepted by Us only when We send You an email dispatch confirmation.


3.1 Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur MB cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


4.1 Please see the Returns page for full details on our Returns policy.


5.1 Due to the nature of the cosmetic products, hygiene issues and the potential of contamination we are unable to accept returns of any kind.  If an item is received in a faulty state then a replacement will be processed and shipped out.  See Section 2. Exchanges, for further details. 

5.2 All shipping back to MB is paid for by the customer. We are unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. If you are returning items for exchange please be aware that a second charge may apply.


6.1 Due to the nature of the cosmetic products, hygiene issues and the potential of contamination we are unable to accept returns of any kind.  If an item is received in a faulty state then a replacement will be processed and shipped out.  See Section 2. Exchanges, for further details. 


7.1 We try very hard to ensure that you receive your order in pristine condition. If you do not receive your order please contact us. In the unlikely event that the product arrives damaged or faulty, please contact MB immediately, this will be given special priority and you can expect to receive the correct item as soon as possible.


8.1 We collect our new subscriptions throughout the month until the 23rd, once these have been confirmed our makeup boxes are built and shipped on or around the 26th of each month (to the nearest working day).  Once our products are logged into the fulfilment facility we will ship all orders around the 26th via the Post Office using a 2nd Class Signed For service, this usually takes between 2-3 days (United Kingdom).  You will be emailed once your order has been fulfilled and shipped.

8.2 All orders are sent out via Royal Mail 2nd Signed For service will need a signature and proof of identity, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.  Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point - see Royal Mail Terms and Conditions for further details.


9.1 At present MOPBOX Ltd sends goods to the United Kingdom only.


10.1 This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.  We do not store credit card details nor do we share customer details with any 3rd parties. Read the full Privacy Policy details here.


11.1 We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. MOPBOX Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information.

11.2 During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes. (a) To send you newsletters and details of offers and promotions in which we believe you will be interested. (b) To improve the content design and layout of the website. (c) To understand the interest and buying behavior of our registered users. (d) To fulfil your orders.


12.1 MB and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.mopbox.co.uk you accept these conditions. Please read them carefully, MOPBOX Ltd controls and operates this site from its offices and third party locations within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.


13.1 All content includes on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by MOPBOX Ltd and are protected by international copyright laws.


14.1 MB grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products, product listing descriptions or prices any derivative use of this site or its contents including any downloading or copying of account information. This site may not be reproduced, duplicated, copied, sold – resold or otherwise exploited for any commercial reason or gain without written consent of MOPBOX Ltd.


15.1 MB attempt to be as accurate as possible however, we do not warrant that product descriptions or other content is accurate, completely reliable, or error free. From time to time there may be information on www.mopbox.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (Including after you have submitted your order). We apologies for any inconvenience this may cause you.


16.1 Prices and availability of items are subject to change without notice.  The prices advertised on this site are for orders placed within the UK and are include of VAT. Please review our other policies posted on this site. These policies also govern your visit to www.mopbox.co.uk.


For further information or queries regarding our products and services, please contact MOPBOX Ltd on the following:

MOPBOX LTD | Huckletree West, 191 Wood Lane, White City, London, W12 7FP, United Kingdom.

Email  |  hello@mopbox.co.uk